Refund Policy

Refund Policy

At Inspired By Scent, we value your trust and strive to provide you with the highest quality fragrances. Please review our refund and return policy carefully to ensure your shopping experience is smooth and hassle-free.

Non-Returnable Products

Due to the personal nature of our products and for hygiene reasons, all perfume purchases are final sale once they have been opened or used. This policy ensures that all customers receive products of the highest quality and integrity.

Damaged or Incorrect Products

If your order arrives damaged or contains an incorrect item, we’re here to help. Please contact us at inspbyscent@gmail.com within 7 days of receiving your order.

• We will offer a replacement, store credit, or refund for eligible cases.
• Kindly include a photo of the damaged or incorrect product for our review.

Eligibility for Returns

We accept returns for unused, unopened products in their original packaging.

• Return requests must be initiated within 7 days of delivery.
• Please note that the product must not be opened, tested, or tampered with in any way.

How to Initiate a Return

To start a return, email our customer service team at inspbyscent@gmail.com with the following details:

• Your order number.
• Reason for the return.
• Photos (if applicable, e.g., damaged items).

Once your return is approved, we will provide instructions for shipping the item back to us.

Shipping Costs

Customers are responsible for return shipping costs unless the product was:

1. Received in a damaged condition.
2. Incorrectly sent (e.g., wrong product).

In such cases, we will cover the shipping fees or offer a return label.

Refund Process

Refunds are processed once the returned item is received and inspected.

• If approved, the refund will be issued to the original payment method within 5-7 business days.
• We will notify you via email once the refund has been processed.

Please note that refunds may take additional time to appear on your statement depending on your bank or card issuer.

Additional Support

Your satisfaction is our priority! If you have any questions or concerns, feel free to contact us at:

• Email: inspbyscent@gmail.com
• Phone: 929-666-1167
• Business Hours: Monday-Friday, 9 AM - 5 PM (EST)

We are always here to assist you and make your shopping experience delightful. Thank you for choosing Inspired By Scent!